Refund Policy

Returns

We want you to be completely satisfied with your online purchase, so we offer a 14-day return policy from the date of delivery.

RETURNS POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it to us within 14 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:

RETURN POLICY

Item(s) must be returned in their original condition, unused, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions, your return will be sent back to you for an additional fee;

OFFER

Full-priced items are eligible for a full refund;

FULL-PRICE

Full-priced items are eligible for a refund, exchange or store credit;

SALE ITEMS

Sale items or items purchased during a flash sale/promotional event are eligible for store credit or exchange only;

FINAL SALE

Items marked "Final Sale - No Returns or Exchanges" are not eligible for return. If merchandise is returned despite this policy, items will be shipped back to you for an additional fee;

PROMO CODE

Orders placed with a promotional code that provides a discount on the order (excluding our 10% Welcome Offer) are only eligible for store credit or exchange;

SWIM

All swimwear must be tried on with underwear, the protective sanitary strip must remain in place and will not be accepted if removed or altered;

GIFT CARDS

Gift cards are non-refundable;

RETURN SHIPPING

We suggest that all items be tried on as soon as received to ensure that you can return items within the return timeframe.

Original shipping costs are non-refundable and fees for returned items are the responsibility of the customer. fdstormagasin.com assumes no responsibility for non-delivery of a return. We encourage you to return your items via registered or trackable postal services as return packages remain the responsibility of the customer until received by fdstormagasin.com

RETURN PROCESSING TIME

We strive to process refunds daily, but it may take up to 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.

DEFECTIVE ITEMS

We sincerely apologize for the inconvenience caused by receiving a defective product. Please contact our customer service team support@fdstormagasin.com with your order number and pictures of the defect and we will work with you to resolve it as soon as possible.

Return Address:

Address: 2nd Floor, No. 37, Xingxing Industrial Park, Qingxi Town, Dongguan City, China

The number of days to cancel an order is 3 days

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the goods received due to our reasons are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

NEED HELP?

· support@fdstormagasin.com